General Questions

Q. I can not login the network with my password?

A. First, make sure that the user name is correct. Also make sure that the caps lock is off and that you spelled everything correctly.

Q. Can I use the same password twice.

A. No, you need to create a different one.

Q.  How do I submit a work order?

A. You can find the link to work orders on the district home page under Staff -> Work Orders. If you have several requests or multiple computers it is important that you submit a separate work order for each one.  If there are questions available after you choose a problem type please answer these question as specifically as possible. After you select the problem type and answer any additional questions please describe the problem and any troubleshooting steps that you took to fix the problem. If we do not get sufficient information the work order may be denied and this only delays the process.
 

Email Questions

Q. Where is my Sent Items folder?

A. You have a predefined Sent Items folder that was probably deleted. Here's how to get it back.

1. In GroupWise click on your name over on the left by the list of folders.

2. Go to File -> New -> Folder

3. Choose Find Results Folder

4. Choose Predefined Find Results Folder

5. Choose Sent Items

6. Click on Next

7. Using the Up and Down Buttons move your Sent Items folder underneath the Mailbox.

8. Click on Finish.

Q. How do I check my Email from home.

1. Open up your Browser (Netscape or Internet Explorer)

2. Go to www.rhinelander.k12.wi.us

3. Click on the GroupWise Icon

4. On the next page, enter you user name and GroupWise password.

Q. I can’t find my toolbar

A. Go to View -- Toolbars

Are the toolbars checked?

Resize your Display toolbars or move it around

Q. My email shows up on the bottom of my screen, under my mailbox. How can I get rid of it?

A. The Quickviewer button was clicked on.  Click on the Quickviewer button again to turn it off.

Q. I can’t find something that I put in my trash

A. Trash is automatically deleting after 7 days

Q. How can I change my password?

A.  Tools -- Options -- Security

When staff is prompted to change their network login password this does not automatically change their GroupWise password.

Q. I can’t find all of my books in the address book? 

A. If you have more address books than can be seen, you will have arrows to the right of your address book tabs that you can click on.

Q. Can I get rid of the Novell LDAP Address Book?

A. You cannot get rid of it but you can close the book so that you don’t have to view it.  Click on the address book that you want to close.  Go to File -- Close Book

Q. When I click on an email in Sent Items I get the properties of the email not the email.

A.  Go to Tools -- Options -- Environment. Under Default action -- Sent Items, click next to Open item

Q. When I click on an attachment, I only get to view it in GroupWise.

A. Go to Tools -- Options -- Environment

 Under Default action -- Attachments, click next to Open attachment.

Internet Questions

Q.  My page will not load in my browser

We have two options for browsers:  Internet Explorer or Mozilla Firefox.  Try using a different browser first.  Google Apps should be used in Internet Explorer.  PowerSchool works better in Firefox.

Q.  My bookmarks are not showing up?

Submit a work order and choose "Miscellaneous" as a problem type.  Please identify which browser you are using.

Printer Questions

Q. How do I contact EOJohnson?

A. You can either call them at (715) 842 - 0444 or go to http://www.eojohnson.com . In the upper right hand corner of their website click on "Place a Service Call"

Q.  What information do I need to give them?

Equip ID (can be found on the Copier/Printer)
Machine Location (Building and Room Number)
Make/Model of Printer
Problem

Laptop Questions

Q.  My wireless is not working.

A. Make sure the wireless option has not been turned off.